Refund & Returns Policy

General Refund & Return Policy

Once an order has been confirmed, The Organic Shoppee (TOS) does not accept requests for returns or refunds. However, if your order arrives damaged, incomplete, or contains a spoiled product, we will investigate the issue and work with you to provide a fair and appropriate resolution.

Damaged Product

If you receive a damaged product, please notify us within 5 days of the delivery date by emailing us at info@theorganicshoppee.com.

Please include the following:

• Order number
• Image of the invoice
• One clear image of the outer packaging
• Two clear images of the damaged product

If your shipment contains multiple products, only the affected product will be eligible for replacement. Once verified, we will promptly arrange for a replacement and work with you to ensure a satisfactory resolution.

Our support team responds to emails within 24–48 hours.

Missing Product

If any product is missing from your order, please notify us within 5 days of delivery by emailing info@theorganicshoppee.com.

Please provide:

• Order number
• Image of the invoice
• One image of the outer package
• Two clear images of the opened package showing all received items

Refunds cannot be issued for missing products. However, after verification, we will promptly dispatch the missing product to you.

Our support team will respond within 24–48 hoursand assist you throughout the resolution process.

Spoiled Product

If you believe a product has spoiled, please notify us within 10 days of delivery by emailing info@theorganicshoppee.com.

Please include:

• Order number
• Packaging date
• Date of manufacture
• Clear photographs or a video of the product

Please note that our products are made using natural ingredients and traditional production methods. Because of this, natural variations in taste, texture, colour, or aroma may occur between batches. Such variations do not qualify for returns or refunds.

If, after investigation, the product is found to be genuinely spoiled, we will replace it. We are committed to conducting every review fairly and ensuring an appropriate outcome for our customers.

We respond to all spoilage-related emails within 24–48 hours and will guide you through the process.